The teammate who works the 2am shift.
A storefront chat Agent that knows your catalog — answers product questions, recommends alternatives, and helps shoppers decide, every hour you're closed.
Merino Crew Sweater
$128Every question answered. Every hour.
It actually knows your products
Connected to your live catalog; answers cite real product details, not canned scripts.
From question to cart
Recommends alternatives, surfaces the right variant, and keeps shoppers moving toward checkout instead of toward the exit.
The 2AM shift, covered
Nights, weekends, holidays — the hours your team is offline are the hours it works.
What happens to a question at 2AM?
Thanks! We'll respond within 1–2 business days.
Most abandoned questions never come back.
Live in four steps
Subscribe
Activates your Agent workspace on the platform.
Connect your catalog
The Agent syncs your live products, variants, and inventory context.
Add the widget
One script tag on your storefront; works with SiteGenesis, SFRA, PWA Kit, or Storefront NEXT.
Set your voice
Tone, escalation rules, and what the Agent should never promise, configured in Settings.
Everything the Chat Agent does
- Product questions answered from your live catalog
- Size, fit, and spec guidance from product data
- Alternative and variant recommendations in-thread
- Linked product cards inside the conversation
- Configurable tone and escalation rules
- Hand-off to your team with full transcript
- Works on every SFCC storefront architecture
- Runs 24/7 with no seat limits
The Chat Agent runs on your storefront, managed from the same Commerce Ace platform as every other Agent. One subscription, one workspace — the widget installs with a single script tag, and every Agent you add later appears alongside it. No separate login, no external tool.
Every agent is tier-gated. Chat Agent is one of six — upgrade anytime and new agents unlock instantly. Your workspace never changes.
What plugs in
Live in minutes
Follow these steps to connect your catalog and go live.
Subscribe to the Chat Agent
Choose the Chat Agent plan on commerceace.com. Your subscription activates immediately and unlocks the Agent on the platform.
Connect your catalog
The Agent syncs your live products, variants, and inventory context.
Add the script tag
One script tag on your storefront — works with SiteGenesis, SFRA, PWA Kit, or Storefront NEXT.
Set your voice and go live
Tone, escalation rules, and what the Agent should never promise, configured in Settings.
Trained on your brand voice.
Annual plans include the Agent trained on your brand voice, policies, and FAQ corpus in a scoped onboarding, plus limited Intelligence Platform access — and two months free.